Free shipping on international order of $99+

FAQS

1. Do I have to order an account?

No, you can also place an order as a guest. However, if you have an account with us, you will get more privileges:

l Quick checkout process.

l Easily view your order status and order history.

l Receive updates detailing our new version and special promotions.

2. Which payment method do you accept?

PayPal and credit cards! If you have any questions about receiving the goods, please contact our online customer service, you can contact service@stavw.com at any time.

3. How to set the delivery address?

Since our website and services are based on English, all the information you enter must be in English, including punctuation. If some letters in your address contain non-English letters, it is recommended that you use similar English letters instead. For example, you can change the letter "?" to "c".

4. Can I change the delivery address after placing an order?

Please note that your shipping address cannot be changed after the order is processed or shipped. Please update your shipping address to your residential address, not your professional address, because we don’t know how long the destination customs department will hold the package on hold.

5. How long does it take to transport? How to track my package?

The delivery time depends on the speed of your order. The sooner you place an order, the sooner we will ship it. After the order is shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by your country’s customs authorities.
Click here to check your logistics information!

6. What should I do if there are missing items in my order?

If something is still missing, please contact us immediately via service@stavw.com.